Help

How can I contact you?

Click on the words "Contact Us", located in the colorful header of one of our main pages.

You may also call us toll free at 888-211-8894, or locally at 308-384-6185.

Or send an email to thepros@awardspros.com

What if I want to return something?

Read the "Returns & Refunds" section on our Policies page.  Click on the word "Policies", located in the colorful header of one of our main pages.

How long will it take to receive my order?

Most of the items on this website will ship in 5 days or less after receiving your order.  Due to our large selection, we don't keep every item in stock, especially those that you will find on the websites of our suppliers, which are listed on our Links page.  Some items may take 2-3 weeks for delivery. 

We strongly recommend ordering as early as possible, even up to 4 weeks before your "need by" date.  On those occasions when you need an item "yesterday", give us a call and we will make every effort to meet your needs, or we will be honest and tell you we can't.  Requests for expedited shipping will be at the expense of the customer, and subject to limitations of the delivery company.  "Overnight" doesn't always mean you will receive the shipment overnight.  Many smaller communities receive 2nd day delivery even for "overnight" shipments.

WE ABSOLUTELY DO NOT GIVE REFUNDS DUE TO LATE DELIVERIES.  ONCE PACKAGES LEAVE OUR FACILITY, DELIVERY IS OUT OF OUR CONTROL.  WE ARE NOT RESPONSIBLE FOR THE INCOMPETENCE OF DELIVERY COMPANIES, WHETHER IT BE UPS, USPS, FEDEX OR ANY OTHERS.